SeeChange Health Insurance Company primarily deals with insurance.
In 2010, SeeChange Health Insurance Company had total liabilities of $0 and total assets of $6,046. Their total liabilities reached $0, while their net income was $-5,313.
Total direct premiums written in 2010 totaled $9; and net premiums were $8.
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Company still has updated their medical claims address but has the incorrect address for their Pharmaceutical Claims on their website. If you have the medical card that was sent at the end of the year, the incorrect addresses are on this as well. So really, how would one know if and when they actually changed their addresses?
Pathetic Company process
This is my 2nd frustrating experience with this co. this year. Recently was sent forms for both medical & pharmaceutical claims from service rep. at beginning of mth. Following up with svc. rep a wk and half later & come to find out that BOTH addresses on the forms are incorrect. Actually, the original medical form had incorrect zip co. for Cigna in MO & USPS had to correct when I sent it registered mail. Cigna Great West/See Change couldnt even put the correct zip on their form! I wonder how many claims got lost then! I was then apolgized to for the human error, and informed that the address was changed for medical claims a mth ago but that there is NO forwarding service from the old address to the new address. So apparently, my info was received by Cigna in 1 location (in MO), possibly scanned & found that they dont service my info any further then shredded!! What the F**k? & how ridiculous is that?? How is this poss, that this co. does not forward mail from the original location to the new location for processing and why would this info not be sent back to me if they are no longer processing claims? I dont want my private information hanging out in no man's land or in anybody's hands that should not have it. What an inconvenience & a change process that had no forethought! I was also told that this would be easier if using in network providers, and using out of network providers requires you to submit your own claims, Yes, I understand that by using an out of network provider I must submit the claim but this is a choice to use other providers/specialists & that is why we pay more $$, but the process should not be a frustrating & inefficient process.
When I call the pharmaceutical claims, the rep says that the mail is forwarded but not yet received. I am informed that I can fax this info in or wait for it to be sent over which could take up to 30 business days. So, I am beholden to the company which has an inefficient process and can only apologize for the mistake of being sent the wrong forms, only to be inconvenienced & frustrated by having to spend even more time to complete new forms which I had to request for rep to email and for me to complete, copy and resend with certification. Companies & individuals have forgotten what it is to really provide customer service, sometimes you have actually use your brain to think 2 steps ahead and consider what would make it easier for the member/client/individual. What do they care, as long as they get your money so they can make money is prob. their guiding principle. I had wanted to have a positive experience but unfortunately, this experience has not been.